Services for individual persons

Information for gas consumers

“MOSGAZ” State Unitary Enterprise is a fully independent enterprise with a divided territorial and production structure. The gas supply facility of Moscow, the total length of gas network and constructions, the technical equipment are the largest amongst similar facilities in Russia

The main task of SUE “MOSGAZ” is a reliable and continuous gas supply for city facilities and population. Service maintenance of in-house gas systems within the housing facilities of Moscow is provided in compliance with “Housing facilities Usage Norms and Compliance Control” Act as of 11.05.2005, № 17; the Moscow Government Decree of “Approval of housing facilities norms” 02.11.2004, # 758-ПП and the ЖНМ-2004/03 «Gas pipelines and gas equipment for residential buildings” norm.

The Russian Federation Decree No 382 as of 30.07.2004 “The terms of payment by the citizens for their housing and utilities cost” starting year 2005 the housing facilities service maintenance of in-house gas equipment was excluded from the gas transportation tariffs.

According to the Russian Federation Civil Code (article 210) and the Housing Code (see articles 30, 67) the safe usage of gas utilities in apartments, their proper maintenance is the responsibility of tenants and owners of the residential housing.

As justified by the mentioned legal acts, maintenance and service of the equipment inside apartments is performed by the “MOSGAZ” maintenance services for a fee (see the Moscow Government Decree as of 21.11.2006 г. No 907- ПП on "Quotes, prices and tariffs approval on utilities bills of the population for year 2007”), endorsed with the Moscow Fuel and Energy Department as well as with the Moscow Department of Economic Policy and Development.

In order to improve the in-house gas equipment, such works as gas supply systems reconstruction, external gas pipelines construction, as well as planned gas stoves and water heaters replacement in Moscow residents’ apartments are being conducted. All this work is implemented based on Moscow Government Decree on “Additional actions to improve the in-house gas supply systems within the housing facilities” as of 08.11.2005, No 868-ПП.

The territorial subdivisions of SUE «MOSGAZ» provides for reliable and safe usage of in-house gas equipment, its quality and service maintenance as well as repair. The usage activity control of these divisions is carried out by the Gas Facility Department. In case of any questions you can call the Department specialists at: 267-57-02, 917-17-50 

 

The rules of gas consumption in domestic conditions

Safety of gas utilities usage in apartments and their proper maintenance is the responsibility of tenants and owners of the residential housing.
(See Civil Code of the Russian Federation (article 210) and Housing Code (articles 30, 67)) 

 

The individuals, using gas appliances are responsible for:

1. Keeping the gas stoves, water cleaners and boilers clean.
2. Keeping kids away from any gas appliances.
3. Keeping track on flexible hose condition (the hose should not be twisted, over – stretched or touch any domestic appliances.) The hose should also be certified.
4. Checking the traction before turning the gas devices on as well as in time of their operation with exhaust re-direction. In case of absence of traction, the device should not be used.
5. Closing all the valves on devices when the gas is not used.
6. Stopping usage of gas immediately if there is a smell of it, open the windows, close the valves, and call the emergency service of SUE “MOSGAZ” by dialing 04 on your phone.
7. Calling SUE “MOSGAZ” in case of gas equipment malfunction, so the territorial division could send a specialist to manage the malfunction.
8. Leaving the gas riser valves open in the first floor apartments.
9. Provide the access of the “MOSGAZ” workers at anytime of the day and night for gas pipeline inspection and repair, well as gas devices maintenance and repair. This authority is granted to SUE “MOSGAZ” under the Russian Federation Decree No 307 as of 23.05. 2006. 

IT IS RESTRICTED TO:

• Self-initiate mounting of gas supply constructions, as well as relocate or replace them within houses or apartments.
• Use any stoves and water boilers which are out of order.
• Use the open fire for checking the gas leaks.
• Store and apply liquefied gas bottles in apartments.  

SUE «MOSGAZ» is warning you that violation of gas usage terms in domestic conditions may lead to an explosion of natural gas as well as fire and destruction of the housing.

Maintenance and service of the equipment inside apartments is performed by the “MOSGAZ” maintenance service for a fee. (See Moscow Government Decree as of 21.11.2006 No 907- ПП)

 

Service maintenance of liquefied gas equipment

In order to subscribe for this service, a client has to conclude a treaty with the Department #3 on service maintenance of the in-house operating liquefied gas equipment and pipelines. The treaty may be concluded with a legal entity in case the necessary documentation package is provided by the “CLIENT”, which also has gas equipment on the balance sheet or with an individual person, who owns any liquefied gas devices in a private sector of Moscow as well as within 20 km from the Moscow Ring Road (MKAD) in the Moscow region direction.

According to the terms of the treaty, the Liquefied Gas Service provides the following services:

• Enables the gas flow in just assembled or repaired in-house gas pipelines and gas devices;
• Conducts preventive maintenance and overhaul repair of the gas pipelines and devices;  
• Conducts inspections of the gas pressure levels in gas-burners, devices, as well as normal functioning of other gas equipment;
• gas burning efficiency check of gas devices.

There are also other services available for a fee.

NOTICE:

Currently on contract basis:

• There are 47 units of municipal enterprises in eight districts of Moscow serviced,
• There are 1891 individual persons’ residential constructions in a private sector in seven districts of Moscow are serviced. 

 

Service maintenance for in-house gas equipment

According to terms of the multi-storey housing public property usage rules, established by Russian Federation Decree #491 as of 13.08.2006, it is presumed, that the fee for residences maintenance and service is established as an amount, which would allow to maintain the public property in compliance with the legislation of the Russian Federation, including the payments on maintenance and service of in-house utility and gas networks.

In accordance with the “Rules and Regulations of Housing Technical Exploitation”, established by the Decree of the State Committee of the Russian Federation for Construction and Housing and Utility Complex No 170 as of 27.09.2003, which also shapes the requirements and order of the housing facilities maintenance, the responsibility for the technical condition of in-house gas supply devices, representing a part of the utility network, as well as the compliance control are entrusted to the Housing Maintenance Organization.

In compliance with the mentioned “Rules…”, the owner of the housing facilities or an organization, authorized by the owner, arranges housing facilities exploitation, which includes the maintenance and repair of the utility networks of the building.

Such maintenance includes dispatch and emergency service of utility networks, routine checks, seasonal utilization preparations, current repairs as well as overhaul repairs. Considering the above-stated, the organization still should timely conclude the servicing contract with the specialized organizations. The contracts provides for service maintenance, repair (or replacement) of the in-house gas supply equipment.

It is necessary to remark, that the mentioned “Rules…” to be compulsorily completed by the local municipal authorities, as well by the Monitoring and Control authorities of the Russian Federation.

Service maintenance of in-house gas pipelines and diagnostics of devices (hereinafter PSM) shall be performed by SUE “MOSGAZ” once a year according to the “Regulations on the service maintenance of in-house gas equipment and diagnostics in residential housing of Moscow, considering emergency and dispatch securing” approved as of 02.08.2010 by Mr. P. Biryukov, the first vice-mayor in Moscow City Government.

The legal grounds for the PSM performance is the contract, concluded between a management company and the specialized organization, i.e. SUE “MOSGAZ”. 

 

When conducting the PSM, the following measures shall be taken:

1. In-house gas pipeline service:
   • Inspection of the premises gas pipelines compliance with regulations requirements;
   • Check of the free access to the gas pipeline;
   • Gas pipeline painting and mounting inspection, presence of casing and its sealing throughout the building structure;
   • Welding junctions density check by applying devices or soapy emulsion;
   • Valves functioning testing and lubrication (if necessary);
2. Gas devices diagnostics:
   • Junctions’ density check starting with upper valves down to devices’ valves by applying special equipment or the soap emulsion. Gas leaks sealing (if needed), gasket replacement, re-carving, valves lubrication, etc.);
   • Gas burning adjustment at all devices modes (if needed);
   • Check for softness and easiness of valves rotation, reliability of the “OFF” and “Moderate flame” position;
   • Automatic safety control and devices functioning tests;
   • Instructing customers on safety when using the gas in domestic conditions. 

 

Information for Suppliers

In pursuance of Mr. Luzhkov’s , the Mayor of Moscow city, and the Fuel and Energy Department of Moscow commissions, SUE “MOSGAZ” informs you that:

• According to the Moscow Government Decree on “Government order placing through open electronic auctions” # 901-РП as of 13^th of May, 2010, the government customers in Moscow city starting June 1^st, 2010 should place the orders, included into the goods and services list, as well as supply orders through auction, as approved by the Russian Federation Government Decree No 236-p;
• Open interactive auctions will be conducted on Russian Common Trade Platform of Moscow, provided by Common Electronic Trade Platform” Public Corporation (URL: www.roseltorg.ru);
• All required information on auction participation, accreditation, electronic signature certificate, etc. is available on the “Common Electronic Trade Platform” JSC website — www.roseltorg.ru.
• Customer Service and Enquiry number: 8 (495) 542-40-20 — for calls from Moscow, and 8-800-200-18-77 (All calls within the Russian Federation toll free).

Goods delivery order placement, as well as services rendering are conducted by SUE “MOSGAZ” in accordance with the Moscow Government Decree No 1019-ПП as of 22.09.2009 on “Contract conclusion by the State Unitary Enterprises of Moscow on rendering of services, products supply on a sum, exceeding RUB 1 million”. As for cases, provided for by the current legislation, the order placement is carried out in compliance with the Federal Law # 94 – Ф3 as of 21.07.2005 “On placement of supply orders, rendering of services and performance of works for governmental and municipal needs”